1. Privacy Policy

Information Collection

We collect personal information to
enhance your experience, facilitate transactions, and provide tailored
services. This may include your name, email address, mailing address, phone
number, and payment details.

Use of Information

Your personal data is used strictly for
the purposes of:

We do not sell, rent, or trade your
personal information with third parties.

Data Security

Montaj Tailors employs stringent security
measures to protect your personal data. However, while we take all reasonable
precautions, we cannot guarantee absolute security due to the inherent risks of
data transmission over the internet.

Cookies

Our website utilizes cookies to enhance
user experience by storing preferences and session information. You may disable
cookies through your browser settings; however, this may affect website
functionality.

2. Return & Refund Policy

Custom-Made Products

Due to the bespoke nature of our
products, we regret to inform you that all
sales of custom-made items are final and non-refundable. Each piece is
crafted to precise specifications, and as such, returns or exchanges cannot be
accepted unless the product is found to be defective.

Defective Items

In the unlikely event that your order is
defective, please contact us within 7 days of receipt with detailed images and
a description of the issue. We will assess the situation and determine an
appropriate resolution.

3. Shipping Policy

Delivery Time

We aim to process and dispatch all orders
within 3 to 4 business days worldwide. Delivery timelines for bespoke garments
will be communicated at the time of purchase. Unexpected delays due to customs
or logistical challenges may occur and are beyond our control.

Shipping Costs

Shipping costs vary based on location and
order size and will be calculated at checkout. Montaj Tailors offers
complimentary shipping for orders exceeding a specified value.

International Shipping

Please note that international orders may
be subject to customs duties, taxes, and clearance fees, which are the
responsibility of the customer.

4. Payment Methods

Montaj Tailors offers secure and flexible
payment options, including:

All transactions are encrypted and
securely processed to ensure the protection of your financial data.

5. Alteration Policy

Montaj Tailors provides professional
alteration services to ensure your garments achieve the perfect fit. Alteration
services are available under the following terms:

Clients are advised to consult our team
before requesting alterations.

6. Appointment &
Consultation Policy

We offer in-store consultations to
provide a personalized service. Appointments can be scheduled via our WhatsApp.

Cancellation Policy

Clients are requested to provide at least
24 hours' notice for appointment cancellations or rescheduling.

7. Contact Information

We are here to assist you with any
inquiries regarding our products, services, or policies.

Email: montajtailors@gmail.com

 Phone/WhatsApp:
+852 6734-1324

 Address:
69 Peking Road, Universal
Commercial Building 8/F Unit 801-804, Tsim Sha Tsui, Hong Kong

Our customer service team is available
Monday to Saturday, from 10 AM to 7 PM HKT.

By
purchasing from Montaj Tailors, you acknowledge that you have read and agreed
to these Terms & Conditions and policies.

Let me know if you need any further
refinements or additions!